Frequently Asked Questions
How do I check my order status?
When the order is shipped you will receive a tracking number. If you do not receive a tracking number please email us phalandemaia@gmail.com.
Do you offer international shipping?
Yes, we offer shipping worldwide! The customer pays custom dues.
How can I cancel my order?
Once the order is processed we cannot cancel it. If you need to update a mailing address or alert us of an order issue please email phalandemaia@gmail.com.
What is your return policy?
We do not process returns unless the item arrives damaged. Please email photos to phalandemaia@gmail.com so that we can assist you with an exchange or instruct you to file a claim with the carrier.
What if my package is stolen or lost?
Notify the carrier and file a claim because once the item is marked as shipped, it is the responsibility of the carrier.
Can I order a custom art piece?
Yes! We have availability to accept commissioned pieces, please email phalandemaia@gmail.com and we can explore how to capture your vision.